CRISIS MANAGEMENT
97%
of people recommend the course
98%
of people are certificated
Satisfaction rate 4.8/5
2 days/14h 1800 € / participant
22nd and 23rd june 2023
Hosted by Kato Charlot
in our agency in Paris.
Our entire team is at your disposal to set up training adapted to your needs as soon as possible.
led by a professionnal of your choice
on the site of your choice (your premises, a hotel, our agency, etc.) or remotely
The Crisis Management training course allows participants to prepare for, psychologically deal with
and handle the crisis like a professional. How to form a crisis room and build a team? How to organise the decisional process? How to make the right decisions?
Over two days the participants will learn the essentials as well as the correct practices to be able to deal with any kind of crisis.
Instructor :
As a former officer of the RAID and the anti-terrorist section, Kato has dealt with dozens of crisis situations over many years, both in France and overseas. At ADN Group Kato is an expert in mental preparation, stress management, leadership, and crisis management.
Objectives :
- Professionally structure a crisis room
- Form an agile and efficient team
- Know how to make decisions under pressure and in uncertainty
- Manage your stress and deteriorating emotions
- Communicate efficiently in difficult situations
Training program
DAY 1
1 – Introduction to crisis
- Definition of a crisis in the 21st Century
- Crisis affects us all: the different kinds of crisis and their cycle
- Separate crisis from a serious event: differentiation factors
- Conceive the inconceivable: inventory of major risks and crisis theories that can make an impact
- The objectives of crisis management
2 – Be prepared to contend
- The essentials: anticipate, understand, and analyse in difficult situations
- The dynamics of a crisis
- The major risks: identification and charting
- The crisis room: form team and establish each member’s role
- Crisis room operating procedures: each person has a responsibility
- Manage an urgent situation: distribution of roles, operational procedures, crisis logistics, list of contacts
- Emotions: the correct practices (impact, risks, countermeasures)
- Know yourself and know your limits
- Practice: sequenced role-playing crisis management exercise
DAY 2
1 – Managing at the thick of a crisis
- The human in the thick of a crisis: emotions
- Warning signals: know how to detect and deal with them
- Emotional repercussions
- The team: cohesion and emotional intelligence et the thick of a crisis
- Decision making under pressure: making decisions with method
- Coordinating the actors of the crisis management
- Basic notions in crisis communication: with your team, the company, the media
- Preparation for getting out of the crisis and getting back to normal
2 – What happens after?
- Ending the crisis: acknowledge the end of the crisis
- Communication: explain, reassure, thank
- Recovery: positive and coherent base
- The experience of the crisis: write down the assessment and increase the ordeal
- Feedback from experience: adapt for the next crisis
- The team: identify the leaders and reposition profiles who didn’t cope
Training schedule
. During the masterclass:
- Pedagogical content: presentation, videos, audio recordings, exercise materials, etc.
Individual training activity(ies)
. After the masterclass:
- Reading recommendation
evaluation
- A complete debriefing of practical cases and situations during the training course
certificate
This training allows, at the end of an evaluation procedure, to obtain the certificate of training in CRISIS MANAGEMENT delivered by ADN Group.
Avis :
"I called on Marwan in major social crisis situations where we were helpless and exhausted. Thanks to their expertise in deciphering complex situations, knowledge of human beings and the art of negotiation, we have found effective and lasting solutions."
Flora Nayagam DRH Ile de France - VEOLIA
audience :
Anyone who has to manage destabilizing, critical or crisis situations in their professional activity, whatever their level.
prerequisite :
None
accessibility :
We attach the greatest importance to ensuring that everyone is well received and feels good during our masterclasses. Also, we are delighted to adapt our services to all profiles and all failures. Do not hesitate to contact us.