How do you counter bad faith or reason with a paranoid person? How should you react towards a perverse boss? What should you say to a suicidal person standing at the top of a building?
This unprecedented publication helps you contact and stabilize, induce change and neutralize complex profiles.
The authors have created a method to help deal with everyday situations (neighborhood conflicts, disagreements with your spouse, or boss, etc.) and difficult situations (hostage-taking, social conflicts, complex negotiations, etc.) with people whose attitude may harm the relation.
Based on their unusual career and real-life experiences, Marwan Mery and Laurent Combalbert have created a unique categorization for toxic profiles while giving their professional advice on both content and form.